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To request a cancellation, send an e-mail to: atendimento.parnaso@hoperh.com.br with the following information:

Visitors must request the cancellation, with up to 10 days in advance of the ticket’s use date, shall be reimbursed in 100% of the amount paid for the ticket.

Visitors that request the cancellation, with up to 05 days in advance of the ticket’s use date, shall be reimbursed in 50% of the amount paid for the ticket.

Visitors that request the cancellation after 05 days prior to the ticket’s use date, shall not receive reimbursement of the amount paid.

In cases of cancellation 24 hours after the purchase, 100% of the amount paid will be reimbursed.

We do not reschedule tour dates, if necessary, cancel the purchase in accordance with the site’s policy and make a new one. We do not reschedule tickets due to weather conditions, since we are dealing with nature, and it may or may not be raining on the date of the tour.

For further information, please contact us: (21) 2642-4072 from 8:00 a.m. to 5:00 p.m.