Cancellation Policy

NEW CANCELLATION RULES FOR PURCHASES FROM 09/29/2018:

TOTAL CANCELLATION OF PURCHASE:

1. The request for complete cancellation of the purchase must be made via e-mail to the address cancelamento.parnaso@hopeservicos.com.br.

2. In the email, the visitor must inform the personal data and the number of the voucher.

3. The visitor can request the total cancellation of the purchase made on the site, being necessary to observe the rules of restitution of the amount paid:

• In up to 07 days after the purchase, the full refund (100%) of the amount paid will be made;

• Up to 60 days before the tour, 80% of the amount paid will be returned;

• Within 30 days before the tour, a 50% refund of the amount paid will be made;

• After 30 days before the tour, no refund will be made.

4. The cancellation will be carried out via system in up to 10 working days, being issued a confirmation of the chargeback, which will be sent to informed e-mail.

5. The reversal will be evidenced on the invoice of the credit card used, according to the closing date of the invoice of the buyer.

IMPORTANT:

• Tickets are personal and non-transferable due to the park access control, so it is necessary to inform your CPF at the time of purchase.

• Rides can not be rescheduled due to the weather, whether or not it is raining on the date chosen, as well as the number of tickets available.

• If you need to change the date of purchase, it is mandatory to cancel a new purchase on the desired date, due to the limit of vacancies for certain attractions.

• For further information: (21) 2642-4072 (24)2236-0464 from 8:00 a.m. to 5:00 p.m.

PARTIAL CANCELLATION OF PURCHASE:

1. The request for partial cancellation of the purchase must be made via e-mail to the address cancelamento.parnaso@hopeservicos.com.br.

2. In the email, the visitor must make a registration, attaching the following documents and information:

• Copy Passaport;

• Proof of purchase;

• Proof of bank account number proving ownership (eg card, check, tickets);

• Telephone for contact;

• Complete address (attached document);

• E-mail linked to the purchase register.

3. The visitor may request the partial cancellation of the purchase made on the site, being necessary to observe the rules of restitution of the amount paid:

• In up to 07 days after the purchase, the full refund (100%) of the amount paid will be made;

• Up to 60 days before the tour, 80% of the amount paid will be returned;

• Within 30 days before the tour, a 50% refund of the amount paid will be made;

• After 30 days before the tour, no refund will be made.

4. The partial cancellation of the purchase will only take effect after the date of the tour, in up to 15 working days, since the credit (according to rules) is carried out administratively in the bank account informed in the register, being necessary the confirmation of the absence of the visitor in the day scheduled for low on the system.

5. The credit voucher will be sent to the email informed in the cancellation request.

Important:

• Tickets are personal and non-transferable due to the park access control, so it is necessary to inform your CPF at the time of purchase.

• Rides can not be rescheduled due to the weather, whether or not it is raining on the date chosen, as well as the number of tickets available.

• If you need to change the date of purchase, it is mandatory to cancel a new purchase on the desired date, due to the limit of vacancies for certain attractions.

• For further information: (21) 2642-4072 or (24)2236-0464 from 8:00 a.m. to 5:00 p.m.

* For purchases made up to 09/28/2018, the previous policy remains.